Big Country Pet Co. - Account Manager

Account Manager

About the job

Big Country Pet Co. is not just any pet food company – we are proud that our flagship brand, Big Country Raw, that is Canada’s leader in the frozen raw pet food category. We provide our consumers with healthier food options for dogs and cats, including complete frozen and gently cooked meals, supplements, and treats, as well as distribute third-party premium pet products. We are dedicated to enriching the lives of Canadian pets and the people who love them through high-quality and innovative products. With a profound passion for pets, we continually strive to set new benchmarks for pet nutrition, safety and well-being.

In 2024, the Globe and Mail and Canadian Business Magazine once again recognized Big Country Pet Co. (listed as Big Country Raw) as one of Canada’s Fastest-Growing Companies.

Overall Accountability

Effectively manage the customer relationship within an assigned territory (Calgary) while executing the business sales strategy to achieve the agreed upon revenue and volume targets. Work collaboratively with our customers while focusing on maximizing the presence of Big Country Pet Co. brands at store level. Responsible for the in-store execution of assigned priorities including merchandising, promotions, and sales.

Key Responsibilities:

Meets and exceeds territory sales targets & becoming a trusted partner in store with retail store leadership and front-line team members through prioritizing:

• Supporting customers with day-to-day requests in a timely and professional manner. This includes inquiries regarding product, orders, promotions, etc.

• Building customer confidence and know-how of the Big Country Raw difference through hosting product training and education sessions at store level.

• Proactively prospecting and growing the Big Country Raw footprint in market through programs, products and services available (for example, Freezer Program, multiple product lines, etc.)

• Working to understand customer needs and provides workable solutions with store partners.

Participates in various tradeshows as required, this may include weekend hours.

Maintains a safe and healthy working environment by following the company’s Health and Safety program.

Qualifications & Experience:

• Degree or Diploma in business (or related field) an asset.

• 1-2 years’ experience in either pet retail management or general outbound sales.

• Previous experience in the pet food industry is preferred.

• Resourceful, self starter with a drive to win in service and sales.

• Strong analytical abilities. Proven success in leveraging data to inform decisions.

• Comfortable working independently as well as with a team from afar.

• Willingness to learn & grow within role.

• Must have strong organizational skills and be proficient in a Windows environment (Excel, Word, Power Point & Outlook).

• Must have access to a reliable vehicle (Mileage Program) and hold a valid passport and driver’s license.

• Available for frequent days on the road. Evening and weekend travel may be required on occasion.

We are conducting an internal and external search simultaneously. We wish to thank all applicants for their interest however only those applicants selected for an interview will be contacted. Big Country Pet Co. is committed to meeting the needs of persons with temporary and/or permanent disabilities in a way that allows them to maintain their dignity and independence. We are happy to discuss any need for accommodation in the workplace and will make an effort to meet those needs in a timely manner by preventing and removing barriers to accessibility in the areas of information, communications and employment.

For more information and to apply click here.